Frequently Asked Questions
What is the online platform for your online counselling?
I use Zoom, health care version, which is password protected and is compliant with PHIPPA.
How much does it cost?
Session Fees
Individual counselling, 50 minutes per session: $160
Individual counselling, 80 minutes per session: $215
Relationship and Couple counselling, 50 minutes per session: $175
Relationship and Couple counselling, 80 minutes per session: $240
Family counselling, 50 minutes per session: $175
Family counselling, 80 minutes per session: $240
*Rates can be changed without advance notices. Rate is set according to BCACC fee schedule BCACC Fee Guide 2024 - BC Association of Clinical Counsellors
Important Announcement: GST Update & Rate Adjustment
December 20, 2024
I want to share some important updates with you.
Effective today:
• Registered Clinical Counsellors (RCCs) are no longer required to collect GST on counseling services. GST will no longer be applied to your sessions.
What is the payment method?
Credit card
E-transfer (preferred method)
Extended Health Insurance:
Many extended health benefit plans cover counselling provided by Registered Clinical Counsellors (RCC).
Check the details of your individual plan to ensure coverage.
Clients are required to pay out of pocket for each session and submit their receipt to their extended health plan for reimbursement.
Does ICBC cover counselling sessions?
Yes, ICBC covers counseling if you’ve been in a car accident. ICBC pays for up to 12 sessions within the first 12 weeks of the accident. The first session, which is an initial assessment, is billed at ICBC’s rate of $245. The following 11 sessions are 50 minute per session and covered by ICBC at $140 each.
I don’t charge anything beyond ICBC’s rates, and tax is included, so there is no additional cost.
However, I don’t do direct billing with ICBC, I can provide a receipt for you to submit to ICBC for reimbursement. ICBC pre-approves 12 sessions of counselling within the first 12 weeks of the accident. If more sessions are needed, I can help request extra coverage. If you have any questions about counselling covered by ICBC, please feel free to contact me, I am happy to help.
Sliding Scales:
I provide sliding scale for those with limited incomes and no insurance. I reserve seats for sliding scales to make the service sustainable. Please contact me for more details.
Pineapple Support low-cost counselling services:
Pineapple Support offers those working in the online adult entertainment industry free or low-cost therapy and emotional support. I am an approved Pineapple Support therapist. If you think you are eligible for this program, please feel free to contact Pineapple Support, https://pineapplesupport.org/ , once you are approved for counselling through Pineapple Support, I will receive your referral from them. Pineapple Support does not pay for no shows or late cancellations.
What is Appointment Cancellation / Reschedule Policy?
Love heals counselling and consulting has a 24-hour cancellation/rescheduling policy. If you missed, cancelled or changed your appointment with less than 24 hours notice, you would be charged with the full fee for your session.
What is the confidentiality policy ?
Confidentiality (for adult clients only). Counselling is a relationship built on trust. You have the right to confidentiality. Your information and anything you said and shared are protected by confidentiality. I may consult with other counselling staffs to provide you with the best possible care. The information shared between counselling staffs, and I is limited to what is necessary to obtain relevant suggestions. Please kindly noted that when I see you in public, I do not acknowledge you to protect your privacy, but you may acknowledge me first. I only release your information or records to the third party with your written consent and or required by law and statutory.
The following instances are limits of confidentiality required by law:
• I am mandated to report suspected child abuse or neglect
• If a judge of a court law orders me to release your information
• When disclosure is necessary to prevent clear and imminent danger to yourself or other.
Email me if you have any questions, I will try to reply within 24-36 hours. thanks for your understanding.