Individual, Relationship, Family & ICBC Counselling in Vancouver

Reconnect with yourself and build healthier relationships

Culturally sensitive counselling in Vancouver and online across BC for individuals, partners, and families. I help clients slow down, understand their emotions and patterns, and work through anxiety, low mood, relationship stress, family conflict, burnout, LGBTQ+ identity exploration, and recovery after a car accident.

Love Heals Counselling and Consulting therapy office in Fairview, Vancouver

A safe space for everyone

Welcome to Love Heals Counseling & Consulting

You’ll find a safe, inclusive space — especially for BIPOC, Asian immigrant, and queer or questioning folx. A space where you do not have to explain everything, and where you can begin to make sense of what you are feeling.

How I Work

My work is grounded in a trauma-informed, anti-oppressive, and attachment-based approach, and shaped around your unique experiences and values.

Together, we’ll move at a pace that feels safe, exploring your strengths and supporting you in reconnecting with yourself and your relationships.

A space to slow down and reconnect

Feeling not yourself, overwhelmed, or stuck in your relationships?

A calm counselling space for emotional healing and reconnection

You may feel frustrated or stuck when interacting with the people who matter most. Maybe it feels hard to express your true needs, and you find yourself caught in repeating patterns that leave you feeling disconnected.

You might feel sensitive to rejection, unsure how to show your emotions, or tired from trying to keep everything together for other people.

Or maybe you simply need a space to slow down, reflect, gain new perspectives, and better understand yourself, your relationships, and your life.

Emotions are at the heart of how we connect

Emotions shape how we react, protect ourselves, reach for connection, and make sense of our relationships. When emotions feel overwhelming, hard to express, or pushed aside for too long, it can become harder to feel close to yourself and the people you care about.

For BIPOC, queer, immigrant, and culturally marginalized folx, these experiences can feel even more layered. You may have learned to stay quiet, explain yourself too much, or hide parts of who you are just to feel safe, accepted, or understood.

Counselling can be a place to explore your emotions without judgment, heal past hurts, and understand the deeper patterns shaping how you relate to yourself and others.

A calm counselling space for emotional healing and reconnection

Meet Jenny Hsu, Registered Clinical Counsellor in Vancouver

Meet Jenny

Registered Clinical Counsellor in Vancouver Offering Therapy in English and Mandarin

Hi, I’m Jenny Hsuan Fang Hsu — a Registered Clinical Counsellor (RCC) based in Vancouver.

I offer counselling in English and Mandarin for individuals, partners, and families, with a focus on culturally sensitive and LGBTQ+ affirming care.

Many of the people I work with feel caught between different expectations — between family and self, culture and identity, or what they should do and what actually feels right.

You might be feeling stuck in the same patterns, disconnected in your relationships, or unsure how to move forward.

As a queer, BIPOC therapist and immigrant from Taiwan, I understand how these tensions can feel — not just intellectually, but personally.

In our work together, we slow things down and make sense of what’s underneath — so you can understand your emotions, shift patterns, and feel more like yourself again.

Explore Counselling Services

You do not have to know exactly what to call it

Individual Counselling in Vancouver and Online

Individual counselling is one-on-one counselling where you meet privately with Jenny to focus on your own experiences, emotions, relationships, and needs. You may know that something has been feeling difficult without being sure where it fits. Together, we can slow things down, understand the patterns underneath, and work through relationship stress, family concerns, anxiety, low mood, burnout, identity, grief, chronic pain, or changes in your life.

Individual counselling in Vancouver and online with Jenny Hsu

You can come to individual counselling for relationship or family concerns even when the other person is not attending. We can focus on your emotions, patterns, needs, choices, and the parts of the situation that are within your control.

Support after a car accident

ICBC Counselling in Vancouver and Online

If you have an active ICBC claim, you may be eligible for up to 12 pre-approved counselling sessions within the first 12 weeks after your accident. I provide ICBC direct billing, and approved sessions have no out-of-pocket cost.

Driving anxiety or feeling on alert

After a car accident, you may feel tense, nervous while driving, easily startled, or unable to fully relax.

Accident stress affecting daily life

You might replay what happened, avoid certain places or situations, sleep poorly, or feel like you are not quite yourself.

Support for pain, fear, and emotional overwhelm

ICBC counselling can support stress, fear, emotional overwhelm, and the emotional impact of pain after a motor vehicle accident.

When you still care, but keep getting stuck

Relationship Counselling in Vancouver and Online

I offer relationship and couples counselling in Vancouver and online across BC for partners who feel caught in repeated arguments, emotional distance, communication struggles, parenting stress, family pressure, or the painful feeling of becoming more like roommates than partners.

My work is culturally sensitive, LGBTQ+ affirming, and attachment-based. I support partners in mixed-race, cross-cultural, immigrant, queer, and LGBTQ+ relationships who want to understand their pattern, repair emotional disconnection, and rebuild a safer bond.

Repeated arguments

The topic changes, but the same painful pattern keeps coming back.

Feeling unheard or unseen

You try to explain, but both of you end up hurt, defensive, or alone.

Emotional distance

Life may look functional, but closeness, trust, or affection feels harder to reach.

Culture, family, or parenting stress

Family expectations, parenting, identity, or cultural differences can add pressure to the relationship.

Using Emotionally Focused Therapy (EFT), I help partners slow down conflict, understand the emotions underneath the cycle, communicate with more care, and rebuild emotional safety.

Relationship and couples counselling in Vancouver and online across BC

When your family cares, but keeps getting stuck

Family Therapy in Vancouver and Online Across BC

Family relationships can feel complicated when love, culture, language, identity, and generational differences are all part of the story. You may care deeply about each other, but still feel caught in misunderstanding, silence, guilt, or repeated conflict.

I offer culturally sensitive and queer-affirming family counselling in English and Mandarin, including support for parent-child conflict, immigrant family stress, cultural differences, coming out, LGBTQ+ family support, family communication, and healing past hurts.

Using Emotionally Focused Family Therapy, we slow down painful patterns, understand the deeper emotions underneath conflict, and create more space for clarity, connection, and respectful communication.

Parent-child conflict Cultural and generational differences Coming out and LGBTQ+ family support Healing past hurts

It is okay to have questions before reaching out

Counselling Fees, Direct Billing & Frequently Asked Questions

When you are considering counselling for the first time, you may have questions about fees, insurance, direct billing, and how the counselling process begins. Here are answers to some common questions.

How much does counselling cost?

Current counselling fees are:

Individual Counselling 50 minutes: $165 80 minutes: $220
Relationship Counselling 50 minutes: $185 80 minutes: $250
Family Counselling 50 minutes: $185 80 minutes: $250

For complete fee information, the cancellation policy, and current details, please visit the English FAQ and fees page .

Can I use insurance or direct billing?

Direct billing or electronic claim submission may be available for some extended health plans, ICBC claims, and eligible programs. Whether direct billing is available depends on your insurer, your specific plan, and the result of each claim submission.

Before booking, please confirm that your plan covers counselling provided by a Registered Clinical Counsellor (RCC). When direct billing is not available, I will provide a receipt that you can submit to your insurance provider for reimbursement.

You can find more information about insurance and direct billing on the English FAQ page .

Do I have to pay for ICBC counselling?

If you have an active ICBC claim and meet the pre-approved treatment requirements, you may be eligible for up to 12 counselling sessions within the first 12 weeks after your accident.

Approved sessions are billed directly to ICBC. There is generally no upfront payment or additional fee for counselling sessions approved and covered by ICBC.

Visit the ICBC Counselling page to learn more about eligibility, direct billing, and emotional support after a car accident.

How does the counselling process begin?

Most new clients begin with a free 20-minute consultation. This is a brief conversation where you can share what is bringing you to counselling, ask questions, and get a sense of whether working together may feel like a good fit.

You do not need to prepare your full story or know exactly how to describe what is happening. If we decide to continue, we will arrange your first full counselling session.

What happens during the first counselling session?

The first session gives us more time to understand what has been happening, what feels most important right now, and what you hope counselling may help you change.

You do not need to share everything at once. We can move at a pace that feels manageable while exploring emotions, relationship patterns, family experiences, cultural background, identity, or other experiences that may be important to you.

Which type of counselling should I choose?

Individual counselling is one-on-one counselling where you meet privately with Jenny. You can come alone to work through emotions, relationship stress, family concerns, identity, burnout, grief, trauma, chronic pain, or life transitions.

Relationship counselling is for partners attending together, while family counselling generally involves two or more family members. You do not need to be completely sure before contacting me. We can discuss the best place to begin during your free consultation.

Can I choose in-person or online counselling?

Yes. In-person counselling is available at my Vancouver office near Vancouver General Hospital. Secure online counselling is also available across British Columbia.

Counselling is available in English and Mandarin.

In Person & Online Counselling Fairview Vancouver

Location Vancouver Fairview

My office is located in Vancouver’s Fairview neighbourhood near West Broadway — a convenient area with a quiet, private space to slow down and feel supported.

Near West Broadway, VGH, and Broadway–City Hall SkyTrain
In-person counselling available in Vancouver
Online counselling available across British Columbia
Counselling available in English and Mandarin

We don’t have to do all of it alone. We were never meant to.

Brené Brown

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